Web-based Accommodation Management System with Tenant Functionality via LINE Integration

This study presents a web-based accommodation management system integrated with LINE to improve accessibility for tenants and reduce administrative burdens for dormitory managers. Phase 1 development includes room management, tenant data, rental contracts, income-expense records, and LINE-based registration approvals. A comparative analysis of five existing systems guided the design for small-scale dormitories. User feedback was gathered through interviews, User Acceptance Testing (UAT), and post-interviews, ensuring the system meets real user needs and expectations. A case study of Mænuansri Dormitory in Thailand showed the system's ability to reduce errors from manual processes and improve information access. The system follows ISO 29110 standards, supporting maintainability and operational efficiency.